You’re Protected With Our Guarantees
Every Next Step Property Management plan comes with real protection, not just promises. Here’s exactly what’s backed by a guarantee, and which plan includes it.
Happiness
Guarantee
Not happy with your service? We'll make it right. Included starting at 6 months on Full-Service, and included from day one on Elite. Not available on Economy.
Leasing
Guarantee
If your tenant breaks their lease within the first 6 months, we'll re-rent your property free of charge. Included on Elite only.
Eviction
Guarantee
If an eviction becomes necessary, we'll waive the re-leasing fee to get your property back on the market. Included on Elite only. Court, legal, and constable fees are always billed separately, on every plan.
| Guarantee | Economy | Full-Service | Elite |
|---|---|---|---|
| Happiness Guarantee |
Not Included | Included at 6 months | Included |
| Leasing Guarantee (free re-rent on lease breaks within 6 mo.) |
Not Included | Not Included | Included |
| Eviction Guarantee (waived re-leasing fee) |
Not Included | Not Included | Included |
Want even more protection? Ask about the SureVestor ProtectionPlus Bundle ($47/month, any plan) — it adds loss-of-rent coverage up to 25 weeks, $1M in liability coverage, $35,000 in tenant damage coverage, and water damage tracking and billing.
Pricing and guarantees are subject to your signed management agreement.
The Alignment Call
We take more time on the front end than most property management companies, and that is exactly the point. Most management relationships fail before they start because no one asked the hard questions. We do.
- 01Phone Needs Analysis
- 02Property Walkthrough
- 03Alignment Call
- 04Proposal & Agreement
What It Is
The Alignment Call is a video call between you, our Broker/Owner, and our Business Development Manager. Think of it as a mutual interview. We learn about your property, your goals, and how involved you want to be, and you get the chance to ask us anything about how we manage.
Why We Use It
Too many companies accept any owner who comes through the door, and misaligned partnerships end up creating problems for everyone. The Alignment Call makes sure expectations match before a proposal is ever presented. If we are not the right fit, we will tell you directly rather than enter an agreement that will not serve either of us well.
What You Can Expect
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Face Time With Our Leadership You will meet with our Broker/Owner and Business Development Manager on video, from wherever you are.
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A True Two-Way Conversation We ask about your property, goals, and experience, and we encourage you to ask us the hard questions too.
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An Honest Answer on Fit You will leave knowing whether our approach matches how you want your investment managed.
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A Clear Next Step When it is a fit, we prepare a customized proposal and walk you through the management agreement.
A Great Fit If You…
- Want to hand off day-to-day operations completely
- Believe in maintaining the property proactively
- Trust our vendor network and professional guidance
- Want structured, consistent communication
- Value the long-term health of your investment
- Understand that quality management costs money
Probably Not the Right Fit If You…
- Want to approve every repair decision
- Prefer to wait until things break before acting
- Insist on using personal vendors exclusively
- Want custom processes or software
- Just need someone to “collect the rent”
- Plan to stay heavily involved in the day-to-day
How to Schedule Your Alignment Call
Every Alignment Call starts with a quick Phone Needs Analysis and a Property Walkthrough. Reach out to get started, and we will set up your Alignment Call once we have learned about your property.
